I recently presented a workshop on intergenerational communication in the workplace; where I talked about various communication styles and how the generations could work better together by understanding their similarities and differences.
In retrospect, one thing I could have included was a discussion of the role of crystallized versus fluid intelligence (as originally proposed by psychologist Raymond Cattell). I didn’t, however, and so here’s as good a place as any to mention it…
If the terms crystallized and fluid intelligence aren’t familiar to you, here’s the idea: the former refers to accumulated knowledge gained from previous learning and experiences. The latter involves abstract reasoning and the ability to problem-solve novel situations. As we age, our crystallized intelligence increases as we experience and learn more things; but our fluid intelligence decreases.
In an environment where different generations are working together we can use this knowledge to our advantage. For example, the older members of the team could provide information about the historical context of a problem (i.e., how it came to be; what has and hasn’t worked in the past) etc.; while the younger members could use this knowledge to brainstorm new and creative solutions (while not having to reinvent the wheel.) In other words, both groups can bring the best of their brain-power to the table; working together to develop creative and progressive solutions based on sound principles and time-honored wisdom.
There is lots of information to be found about generational differences; but not as much about how these differences can be acknowledged, celebrated, and used in a productive way. It’s definitely an area worth paying attention to as people continue to work longer while the younger generations are entering the workforce.